Terms & Conditions

Effective Date: 01st May 2026

1.1 Acceptance of Terms

By accessing or using any product or service offered by Vighnaharta Cloudstay Technologies Pvt. Ltd., users agree to comply with and be bound by these Terms and Conditions.

If a user does not agree with any part of these terms, the user must discontinue use of the services.

1.2 Eligibility

Users must:

  • Be legally capable of entering into binding agreements
  • Provide accurate and complete information
  • Use the platform in compliance with applicable laws

Organizations using the services represent that they have authority to bind their organization to these terms.

1.3 Scope of Services

The Company provides technology products and services including but not limited to:

  • SaaS platforms
  • Enterprise software
  • CRM systems
  • AI-powered solutions
  • Voice and communication platforms
  • Cloud infrastructure services
  • APIs and integrations
  • Automation tools
  • Data analytics solutions
  • Mobile and web applications

The Company reserves the right to modify, suspend, or discontinue any service without prior notice.

1.4 User Responsibilities

Users agree not to:

  • Violate any applicable laws or regulations
  • Attempt unauthorized access to systems or accounts
  • Reverse engineer or copy the platform
  • Distribute malware or harmful code
  • Abuse platform resources
  • Use the platform for illegal, fraudulent, or harmful activities
  • Upload content that infringes intellectual property rights
  • Misrepresent identity or business affiliation

Users are solely responsible for the content and data they upload or process through Company services.

1.5 Account Security

Users are responsible for:

  • Maintaining confidentiality of login credentials
  • Restricting unauthorized access to accounts
  • All activities occurring under their accounts

The Company shall not be liable for losses resulting from compromised user credentials.

1.6 Intellectual Property

All intellectual property rights related to Company products, including:

  • Software
  • Source code
  • Designs
  • Logos
  • Trademarks
  • Documentation
  • AI models
  • APIs
  • Workflows
  • Platform architecture

remain the exclusive property of Vighnaharta Cloudstay Technologies Pvt. Ltd. unless otherwise agreed in writing.

Users are granted a limited, non-exclusive, non-transferable right to use the services for authorized business or personal purposes.

1.7 User Content

Users retain ownership of their uploaded data and content.

However, users grant the Company a limited right to:

  • Process data for service delivery
  • Store data for operational purposes
  • Analyze usage for system improvement
  • Generate outputs requested by users

The Company does not claim ownership of customer business data.

1.8 Subscription and Payments

Certain products or services may require:

  • Subscription fees
  • License charges
  • Usage-based billing
  • One-time implementation charges
  • Maintenance fees

Users agree to pay applicable charges as communicated during purchase or onboarding.

Late or failed payments may result in:

  • Suspension of services
  • Restricted access
  • Account termination
  • Additional penalties where applicable

1.9 Service Availability

While the Company aims for high availability, uninterrupted access cannot be guaranteed.

The Company shall not be responsible for downtime caused by:

  • Internet failures
  • Cloud infrastructure issues
  • Maintenance activities
  • Third-party outages
  • Cybersecurity incidents
  • Force majeure events

1.10 Third-Party Services

Company platforms may depend on third-party services including:

  • Cloud providers
  • AI APIs
  • Communication gateways
  • Payment systems
  • External integrations

The Company is not liable for disruptions caused by third-party providers.

1.11 Confidentiality

Both parties agree to maintain confidentiality of proprietary or sensitive information shared during the course of business.

Confidential information shall not be disclosed to unauthorized parties unless required by law.

1.12 Limitation of Liability

To the maximum extent permitted by law, Vighnaharta Cloudstay Technologies Pvt. Ltd. shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Data loss
  • Business interruption
  • AI-generated inaccuracies
  • Service interruptions
  • Third-party failures
  • Unauthorized access caused by user negligence

Total liability shall not exceed the amount paid by the user for the applicable service during the preceding billing period.

1.13 Indemnification

Users agree to indemnify and hold harmless the Company from claims, liabilities, damages, losses, or expenses arising from:

  • Violation of these terms
  • Misuse of services
  • User-generated content
  • Infringement of third-party rights
  • Illegal activities conducted using the platform

1.14 Termination

The Company may suspend or terminate access without prior notice if:

  • Terms are violated
  • Payments remain overdue
  • Security risks are detected
  • Illegal activities are suspected

Users may discontinue services at any time subject to contractual obligations.

1.15 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Maharashtra, India.

1.16 Changes to Terms

The Company reserves the right to modify these Terms and Conditions at any time.

Continued use of services after updates constitutes acceptance of the revised terms.

Final Legal Disclaimer

All products, platforms, applications, websites, AI systems, software services, APIs, and digital offerings developed, launched, distributed, or operated by Vighnaharta Cloudstay Technologies Pvt. Ltd. shall be governed by the policies stated in this document unless a separate product-specific agreement or enterprise contract explicitly overrides particular provisions.

By using any Company product or service, users acknowledge that they have read, understood, and agreed to these policies.