Refund & Cancellation Policy

1.1 General Policy

This Refund and Cancellation Policy applies to all products and services offered by Vighnaharta Cloudstay Technologies Pvt. Ltd., including software subscriptions, SaaS products, enterprise solutions, implementation services, AI platforms, APIs, CRM systems, cloud services, consulting, maintenance, support, and digital offerings.

1.2 Subscription Services

For recurring subscription-based services:

• Fees paid are generally non-refundable unless otherwise agreed in writing.
• Users may cancel future renewals before the next billing cycle.
• Access may continue until the current subscription period expires.

No partial refunds shall be provided for unused service periods unless mandated by applicable law.

1.3 Custom Development and Implementation Services

Payments made for:

• Custom software development
• Product customization
• Integration services
• Consultation
• Deployment
• Training
• Dedicated support

are generally non-refundable once work has commenced.

Any refund requests shall be evaluated at the sole discretion of the Company.

1.4 Trial and Demo Services

Products offered under:

• Free trials
• Pilot programs
• Demonstration accounts
• Beta access

may be terminated or modified by the Company without compensation.

1.5 Failed Transactions

In case of duplicate payments, failed transactions, or payment gateway errors:

• Users must notify the Company with transaction details.
• Valid claims may be processed within a reasonable period.
• Refund timelines may depend on banking or payment providers.

1.6 Cancellation by Company

The Company reserves the right to suspend or terminate services due to:

• Violation of policies
• Illegal activities
• Non-payment
• Security concerns
• Abuse of services

In such cases, refunds may not be provided.

1.7 Chargebacks and Payment Disputes

Users agree to contact the Company before initiating payment disputes or chargebacks.

Fraudulent or abusive chargebacks may result in:

• Account suspension
• Service termination
• Legal recovery actions

1.8 Refund Processing

Where refunds are approved:

• Refunds shall be processed through the original payment method where feasible.
• Processing timelines may vary depending on financial institutions.
• Administrative or processing fees may be deducted where applicable.

1.9 Contact for Refund Requests