Gajraj Jewellers and Saraf
Frequently asked questions
Find quick answers about orders, certifications, and shipping.
Is your jewellery hallmarked?
Yes. All gold jewellery is BIS hallmarked and comes with purity details on the invoice.
Do you provide certification for diamonds?
Certified diamond jewellery includes grading certificates from reputable labs, as mentioned on the product details.
How long does delivery take?
Ready stock ships within 3-5 business days. Custom orders take 10-15 business days depending on complexity.
Can I exchange or return jewellery?
Exchanges are accepted within 7 days of delivery for eligible items. Please refer to our returns policy for details.
Do you offer resizing?
Yes. We offer one complimentary resizing for select designs within 15 days of purchase.
How do I track my order?
Once your order is shipped, you will receive an update with tracking details via SMS or email.